Return & Exchange Policy

Last Updated: [Date]

1. General Policy

• Quebec Online Orders (Required by Law):

  • 7-day cancellation period from delivery date (full refund, including original shipping).

  • Email support@swastikelegance.ca to request cancellation. No return authorization needed.

  • We cover return shipping costs (mandatory for Quebec distance sales).

• All Other Returns (Voluntary Policy):

  • 7-day return window from delivery date.

  • Items must be:

    • Unused/unworn

    • In original packaging with tags

    • Include proof of purchase (order ID)

2. How to Return

1. Email support@swastikelegance.ca within 7 days with:

   • Order number

   • Reason for return + photos of item(s)

2. Wait for approval (we’ll respond within 24 hours).

3. Ship items back:

   • Return shipping costs are your responsibility (unless defective/wrong item).

   • Use trackable shipping (we’re not responsible for lost returns).

   • Clearly write the RAN (Return Authorization Number) on the package.

3. Refunds

• Processed within 5–10 business days of receipt.

• Original shipping fees non-refundable (except for Quebec online cancellations).

• Refund issued to original payment method.

4. Exchanges

• Available for:

  • Wrong items received

  • Defective merchandise

• We cover exchange shipping costs.

5. Non-Returnable Items

• Earrings (hygiene reasons)

• Custom/engraved items

• Sale/clearance items

• Opened beauty products

6. Defective Items

• Report within 24 hours with photos/video.

• We cover return shipping and send a replacement.

Important Notes

• Quebec online sales: By law, returns are FREE for 7 days.

• All other returns: Customer pays return shipping unless item is defective.

• Allow 1–2 billing cycles for refunds to appear.

Contact Us:
📞 +1 438-930-0389 (7am–8pm EST)
📧 support@swastikelegance.ca