FREE SHIPPING ON ALL ORDERS OVER $120 worry free returns
FAQ
Address common questions and concerns.
Refund
We offer a 14-day return policy for a full refund or store credit excluding the shipping cost. Items must be in their original condition, unused, and in packaging. See our Full Return and Refund policy
You have 14 days from the date of delivery to return an item for a refund. We offer a 14-day return policy for a full refund or store credit excluding the shipping cost. Items must be in their original condition, unused, and in packaging. See our Full Return and Refund policy
To return an item, contact us to request a return authorization number at orders_ca@swastikelegance.ca. Then, send the item back to us with the return authorization number and a copy of your receipt.
You can choose to receive a full refund except shipping cost or store credit
You are responsible for the cost of return shipping unless the item was defective or damaged. Also, shipping for initial delivery will be deducted from the refund.
Delivery
Yes, you can choose to have your order shipped to a different address than your billing address.
The delivery carrier will leave a notice with instructions for how to reschedule delivery or pick up your package.
It depends on the shipping carrier and the value of your order. Some carriers require a signature for delivery.
Unfortunately, we are unable to accommodate specific delivery dates or time requests. But we can always try. So, please reach out to us asap after the order or before at orders_ca@swastikelegance.ca and we will discuss the options.
Shipping & Returns
The cost of shipping varies depending on the item’s weight, shipping address, and shipping method. You can see the shipping cost at checkout.
The shipping time varies depending on your location and the shipping method you choose.Usually, it takes 2-7 days depending on the carriers and type of shipping used. You can see the estimated delivery time at checkout.
Yes, you can track your order by logging into your account or clicking on the tracking link in your shipping confirmation email.
Yes, we offer international shipping to select countries. You can see if we ship to your country at checkout or send us an email at support_ca@swastikelegance.ca
We use a variety of shipping carriers, including Canada Post, USPS, UPS, and FedEx, depending on your location and shipping method.
If your order hasn’t shipped yet, you can change your shipping address by contacting us. If your order has already shipped, we may not be able to change the shipping address.
Yes, we offer expedited shipping options for an additional fee. You can see the expedited shipping options at checkout.
Yes, we offer free standard shipping on orders over a certain amount. You can see the minimum order amount for free shipping at checkout.
Jewelry Quality
Our jewelry is made of high-quality materials such as 925 Sterling silver, Cubic Zircon, Moissanites and other gemstones. The specific materials used will be listed in the product description.
Some of our jewelry pieces are hypoallergenic, but not all. Please check the product description or contact us for more information.
Good quality jewelry is made of high-quality materials, has a good weight and feel, and is well-made with attention to detail. Look for hallmarks or stamps that indicate the type of metal used and the quality. You can also check for reviews and certifications.
Yes, we offer certificates of authenticity for select pieces. Please check the product description or contact us for more information.
We have a rigorous quality assurance process that involves inspecting each piece of jewelry for quality, verifying the materials used, and testing for durability and longevity. We also work with trusted suppliers and manufacturers to ensure the quality of our products.
If you receive a defective or damaged item, please contact us immediately and we will work with you to resolve the issue. We may offer a replacement or refund, depending on the circumstances.
Yes, we offer expedited shipping options for an additional fee. You can see the expedited shipping options at checkout.
Yes, we offer free standard shipping on orders over a certain amount. You can see the minimum order amount for free shipping at checkout.
Payment
We accept major credit and Debit cards, PayPal, and other payment methods depending on your location.
Yes, we use industry-standard encryption to protect your payment information.
No, we do not store your payment information for security reasons.
At this time, we do not offer financing options.
Data Protection
We take data protection very seriously and use a variety of security measures to protect your personal information, including encryption, firewalls, and secure servers.
We collect only the personal information necessary to process your order and communicate with you, such as your name, address, email address, and payment information.
We use your personal information only for the purpose of processing your order, communicating with you about your order, and complying with legal obligations.
We will not share your personal information with third parties except as necessary to process your order or comply with legal obligations.
You can update or delete your personal information by logging into your account or contacting us.
 We use cookies and other tracking technologies to improve our website and provide a better user experience. You can choose to disable cookies in your browser settings.
If you have any concerns about data protection, please contact us and we will work with you to address your concerns.
At AKNSONS, we strive to provide you with the best possible shopping experience. If you have any questions or concerns that are not addressed in our FAQ section, please do not hesitate to reach out to us.
Our customer support team is available to assist you with any inquiries you may have. Simply send an email to support_ca@swastikelegance.ca and we will respond as soon as possible.
We understand that shopping for jewelry can be a significant investment and we want to ensure that you have all the information you need to make an informed decision. Our team is always happy to help with product recommendations, sizing information, and any other questions you may have.
Thank you for choosing AKNSONS. We look forward to hearing from you.
Best regards, The AKNSONS Team
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